Frequently Asked Questions
Everything you need to know about our premium rugs and services
What materials are used in Weft Rugs?
We use a variety of high-quality materials including premium wool, sustainable jute, and durable synthetic fibers to ensure both luxury and longevity for every space.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic delivery usually takes 3-7 business days, while international shipping times vary depending on the destination.
What is your return policy?
We offer a 14-day return policy for rugs in their original condition. Please ensure the item is unused and in its original packaging to qualify for a full refund.
How should I clean and maintain my rug?
We recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. For deep cleaning, we suggest professional rug cleaning services.
Do you offer custom sizes for your collections?
Yes, many of our designs can be customized to fit your specific room dimensions. Please contact our customer support team for a personalized quote and timeline.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and local payment gateways. We also offer secure installment plans through our financing partners at checkout.