Returns & Exchanges
At Weft Carpets, we ensure your satisfaction with our premium home flooring. If you are not completely satisfied with your purchase, our streamlined return policy allows for exchanges or refunds within 14 days of delivery.
Initiate Request
Contact our customer service team via email or phone with your order number and the reason for the return to receive a return authorization.
Prepare Item
Ensure the carpet is unused, clean, and rolled in its original protective packaging to prevent damage during transit.
Schedule Pickup
Our logistics partner will coordinate a convenient time to collect the item from your doorstep and provide a tracking receipt.
Quality Inspection
Once the item reaches our warehouse, our experts will inspect it for quality assurance before processing your full refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing